Terms & Conditions


Warranty

All goods are supplied with manufacturer's warranty, except where stated otherwise.  

Order cancellations

Any orders cancelled by the consumer may incur a 10% restocking or cancellation fee. 

Back Orders

Should any item ordered be temporarily unavailable, we automatically place this on back order. If this is inconvenient please advise upon receipt of partial shipment or when placing the order.

Unsuitable Goods

Unsuitable goods not withstanding our warranty policy, if you are dissatisfied with our goods or service you may return the goods within seven days of our despatch date. It is essential to obtain an authorisation number prior to returning any goods with us. We will refund your purchase in full, less transport costs and10% restocking on receipt of the goods.

All returned goods must be in "as sold" condition including all packaging, instructions, invoices etc. We do not accept unauthorised returns.

Faulty Goods

Where such goods have been supplied we undertake to repair or replace on an "express service" basis. It is essential to obtain an authorisation number prior to returning any goods to us. We do not accept unauthorised returns. A fee of $25 (ex GST) and return freight cost will apply where upon inspection there is no fault found with the equipment.

Payment Options

We accept a number of payment methods. Below is a list of credit cards that are acceptable to Cleaners Warehouse.

VISA and MASTERCARD